GATEWAY

Gateway power supply LED not illuminated
Check the asset power supply (or auxiliary TAG/Gateway power supply if applicable) Check fuses / MCB Check the power supply unit and the power supply con...
Sat, 9 Jun, 2018 at 11:51 AM
No TAG to Gateway communications
Check the ‘Patch’ network cable connection from TAG X02 socket to Gateway LAN socket;ensure the cable is not connected to TAG X01 or Gateway WAN socket Re...
Sat, 9 Jun, 2018 at 11:53 AM
No or weak cellular / mobile signal
Ensure the antenna is connected to the Gateway Mobile / Cellular ‘Main Antenna’ terminal and not the Mobile / Cellular ‘Auxiliary Antenna’, WiFi or GPS (GLO...
Sat, 9 Jun, 2018 at 11:57 AM
No or intermittent CLOUD server connection
Gateway connection to CLOUD server may take several minutes after power is applied Check cellular / mobile signal strength Ensure the SIM Card is in...
Sat, 9 Jun, 2018 at 11:56 AM
Electromagnetic Interference
Electromagnetic interference from high voltage cables,switch gear and high frequency switching components, in particular variable speed/frequency drives (V...
Sat, 9 Jun, 2018 at 12:14 PM